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Is it still cold in the freezer now?
The freezer will need to be warmed, especially if you have a defrost problem that you need to access the defrost thermostat. It gets frozen and you will damage parts if you try to force it.
See the attached pages.
No, I sent you the instructions for accessing that area. The key is to allow it to warm up before attempting to disassemble. Also, this may require a kit that was designed for an issue that caused icing. I will look it up for you. Did you get a look at those pages I sent?
Yes, once the evaporator fan cover has been removed.
See the attached bulletin regarding the Icing Kit for these units.
Did you allow plenty of thaw time, because the ice builds in the evaporator and will not allow cover to come off?
Oh, wow. The edges can be very difficult, they have a rolled lip and get caught on the sides. Did you attempt to pry the sides out a bit at all?
I usually slide a putty knife around the edges. There may be refrigeration putty that has been used to seal that may be holding it, too.
I start on the side on the right (facing the front). You will likely scratch the side walls, so be very careful and go slow. These are a nightmare to take apart, especially if you are not small and fit in the freezer well! :-)
The kit solves the issue of the drain pan icing up and blocking air flow. Is the entire evaporator frosting up in just a week or so or what is happening?
Okay, so it is likely the pan has frozen up, not a defrost issue. Are there ice (or now water) streaks leaking down the side walls from up there?
So the pan is frozen. I believe you will need to install that kit. Would you like a link?
The kit is available below and comes with instructions and everything you need to install it.
Allow at least a full day to thaw before disassembling.
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Yes, it is designed to prevent the ice from building up. It is not a recall, just a Service Update, so it is not something they will pay for.
Yes, do not force it, it will break.
Yes, it was an engineering upgrade.
No, they will not pay for anything, unfortunately.
It is a new drain pan (with heater installed), new drain tube and styrofoam to help redirect air flow.
It also has some sealing tape and a h***** *****ttle plastic bottle for testing the drain (certainly what makes the price so high! :-) )
You may find the part cheaper on Amazon but they usually only warranty for 30 days.
Definitely, if it was a defrost circuit issue it would frost up once a week.
And would not be leaking water down the sidewalls.
It just kind of pulls out, see below.
4. Loosen evaporator drain hose clamp.5. Lower left side of evaporator drain pan andslide right side out of drain hose and remove.6. Disconnect the heater wiring.
It is probably hidden in the hole in the wall or close to it. You probably have to pull it out just a bit to access it.
Yes, it comes with all of the styrofoam.
That entire kit should be installed, it redirects air flow and helps to prevent the issue you are having. It should all be installed per the kit instructions.
Sounds air flow related. Did you put the kit together all as it is designed?
I will see if another may be able to help.