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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Cooler not cooling but freezer is with extra frost in it

Customer Question

Cooler not cooling but freezer is with extra frost in it
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 4 months ago.

The frost in the freezer is an issue, it is blocking the air flow to the refrigerator portion. May I have the model number from the appliance, please?

Customer: replied 4 months ago.
One moment while I find it
Expert:  Kelly replied 4 months ago.

Thank you!

Customer: replied 4 months ago.
I can't find model # but it's a 18.2 cubic foot refrigerator
Customer: replied 4 months ago.
Where is the model number at please
Expert:  Kelly replied 4 months ago.

Freezer on top? The tag should be in the refrigerator, usually on the ceiling or high on a side wall.