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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.
The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?
It's hard to know until you can see what everything looks like which I had you check---there are still too many possibilities.
you don't. You need to check what what I advised you to check. If you're not going to listen to me as an expert I'm going to opt out and you can do your own thing on your own time, but right now you are taking up my time as well.
OK good luck to you.
Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!
Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
Okay, if you hold the door switch closed, do you hear the fan shown as number 610 below running?
Were you able to hear that fan I sent you the diagram of when you opened the freezer door? Any frost on the lower back panel inside the freezer?
Do you see the number 213 cover on the back wall in the freezer?
Is the model you posted the correct model number? The tag is on the ceiling in the refrigerator.
Okay, so the cover that is behind that fan assembly, is that cold to the touch, like it is frosted behind it?
It would feel very cold and "crunch" if it was, thank you. I appreciate your patience. Can you pull the refrigerator out to access the back to verify the compressor is running?
The rear cover will need to be pulled off to access the compressor.
No, just remove that cover and fell the compressor (the large, round ball). Is it cold, hot, warm and is it vibrating?
If it is warm, it is running. That is not good. Please allow me just a few minutes to prepare some information for you, thank you!
With the compressor running, you likely have a low refrigerant level due to a leak in the sealed system. This is a repair that will require professional service. This type of repair will need specialized tools and training. You can expect to pay about $4000 + parts to have it repaired.
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If it is hanging at 40*, the compressor is running and you have a low refrigerant level. I don't think there is much that you will be able to do at this point, unfortunately.
Okay, that would certainly support a sealed system issue if the evaporator coil is not all frosted up, which we have verified is not.
You will need to call for professional service, there is a leak in the system that has allowed refrigerant to leak out.
I can send you a referral if you provide your zip code, please.
A list of servicers in your area is below.
You are very welcome, thank you!
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