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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 954
Experience:  maitenance tech at casto
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My freezer is not freezing the food any more, Whirlpool side

Customer Question

My freezer is not freezing the food any more
JA: What's the make and model? And have you checked the settings recently?
Customer: Whirlpool side by side Conquest. Yes we have emptied freezer and turned up freezer temperature setting
JA: Do you plan on doing the work yourself?
Customer: Yes if it's an easy trouble shoot
JA: Anything else we should know to help you best?
Customer: No
Submitted: 2 months ago.
Category: Appliance
Customer: replied 2 months ago.
Hello are you there
Customer: replied 2 months ago.
Knock knock
Customer: replied 2 months ago.
Can you assist me with this problem?
Expert:  Webb-Guy replied 2 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you.

Expert:  Webb-Guy replied 2 months ago.

What is the model number of your unit.

Customer: replied 2 months ago.
Where is it licated?
Customer: replied 2 months ago.
Located
Customer: replied 2 months ago.
2004 model number gs5shaxnl00
Expert:  Webb-Guy replied 2 months ago.

Ok one moment please.

Expert:  Webb-Guy replied 2 months ago.

Now is it just the freezer or the fridge as well? Do you hear fans running in the back? How about the compressor? Also your control panel is it functioning?

Customer: replied 2 months ago.
Neither fridge or freezer working
Yes fans are running
No sure about compressor
Yes control panel is functioning
Expert:  Webb-Guy replied 2 months ago.

So since the fans are running and the control board is working then you are going to need to check the coils to see if they are frozen. If they are then they will need to be defrosted.

Customer: replied 2 months ago.
Where are the coils located
Expert:  Webb-Guy replied 2 months ago.

checking manual they will either be located in the back of the unit or behind the back panel on the inside. Let me check one second please.

Expert:  Webb-Guy replied 2 months ago.

it looks like yours are located behind the back panel on the inside of the fridge. Let me know what you see in there.

Customer: replied 2 months ago.
Found them
No they are not frozen
Expert:  Webb-Guy replied 2 months ago.

Hmmmm ok well in that case what has happened is your compressor has went bad. It will need to be replaced with service tech because it requires refrigerant and you have to be licensed in order to replace it.

http://www.repairclinic.com/PartDetail/Whirlpool-Refrigerator-Compressor/W10309994/1660611?modelNumber=GS5SHAXNL00&ss=a4b5i734d620874&mr=1

I do hope you have found this information helpful and would be willing to rate me with 5 stars a the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.