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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19710
Experience:  Highly accurate diagnostician with over 30 years experience!
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Hang on a sec need to type response, washer wont restart,

Customer Question

hang on a sec need to type response
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: washer wont restart, may have stopped in mid cycle door remains locked will not let me restart or drain and cancel
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: 14 mos old Maytag Maxima front loading
JA: Do you plan on doing the work yourself?
Customer: If its simple
JA: Anything else we should know to help you best?
Customer: No...
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.

Is the pump running or does it just remain locked?

Customer: replied 3 months ago.
Not pumping water out of the washer if that is your question
Expert:  Kelly replied 3 months ago.

Okay, so it is just sitting silently and unresponsive?

Customer: replied 3 months ago.
Unresponsive. It does beep.
Customer: replied 3 months ago.
when hitting the power cancel button, nothing lights up. But if the dial is turned, it will light up
Expert:  Kelly replied 3 months ago.

Okay, it is probably just in need of a reset. Can you unplug the machine for at least 5 minutes and see if the behavior changes, please?

Customer: replied 3 months ago.
ok. will try that.
Expert:  Kelly replied 3 months ago.

Thank you. Let me know what happens, please.

Customer: replied 3 months ago.
Yeah. You're not going to leave us are you? :)
Expert:  Kelly replied 3 months ago.

OFCOURSE NOT! :-)

Customer: replied 3 months ago.
My wife is wondering, if the reset problem solves it... Do we drain and spin or start a new cycle? There is water in the tank...
Expert:  Kelly replied 3 months ago.

I would start a drain and spin cycle, then start a new cycle once it has completed.

Customer: replied 3 months ago.
Ok. We powered it up and after a bit it seems like the drain and spin cycle is working
Expert:  Kelly replied 3 months ago.

Excellent!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 3 months ago.
ok. Thx, you got five stars for your help! We'll ping again if we continue to have issues. Have a great day!
Expert:  Kelly replied 3 months ago.

Thank you so much, I sure appreciate it! Take care, thanks again!

Expert:  Kelly replied 3 months ago.

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page!