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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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About 2 week moms been in hospital so i had to defer repair

Customer Question

hi pearl
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: about 2 week moms been in hospital so i had to defer repair till now
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: dryer lint filter was plugged
JA: What's the make and model of your dryer? And can you guesstimate how old it is?
Customer: not cleaned for unknown number of dryer cycles
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 6 months ago.

I am sorry to hear of your mother's hospitalization. I hope she is well now.

Expert:  Kelly replied 6 months ago.

How may I help with your dryer? May I please have the model number?

Customer: replied 6 months ago.
Hi Thanks for the assist ! mom is better hopefully comes home today thanks !
can you help me find that model #?
Expert:  Kelly replied 6 months ago.

I am glad to hear that. I know how worrisome that can be. Nothing like mom!! :-)

The model is usually behind the door around the opening where the clothes are loaded.

Customer: replied 6 months ago.
its a knock off dryer but i think its based on a whirlpool
Expert:  Kelly replied 6 months ago.

Inglis, Roper, Kirkland?

Customer: replied 6 months ago.
it says Inglis by Whirlpool on the top control panel
Expert:  Kelly replied 6 months ago.

Okay, is the lint filter on the top?

Customer: replied 6 months ago.
Expert:  Kelly replied 6 months ago.

Okay, good, those are easy to work on! What problem are you having with it?

Customer: replied 6 months ago.
its dead, as in i checked the breaker at the panel,ok,
i check power at the outlet, ok
and at the cord wher eit attaches to dryet, ok
240 between phases, and 120 each leg
Expert:  Kelly replied 6 months ago.

Okay, you likely have an open thermal fuse. Give me just a few minutes to prepare some information.

Expert:  Kelly replied 6 months ago.

The video below will show you how to access the fuse for testing/replacing. Do you have a meter to test it with?

CLICK HERE

Customer: replied 6 months ago.
fuse in my hand reads ok, "not open"
Customer: replied 6 months ago.
digital meter reads .000 on ohms scale, and good tone on diode checker
Expert:  Kelly replied 6 months ago.

Okay, great! You are way ahead of me! Is the door switch lever broken in the upper right corner of the door opening? Does it click when you push it in and out?