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You can certainly get a refund if you are not satisfied with out help either way lets start off first my name is ***** ***** I will be the one to assist you. What is the model number of your water softener and what is happening?
Ok give me a few minutes to pull up some information on this.
If you wish to cancel we can cancel. I did not accept the phone call. I am unable to talk on the phone. I was going to ask you a few questions to try to get to the bottom of your issue. If you still want me to cancel I will send this in for you. I think the problem is with your rotor but in order to determine this we will need to figure out a few things.