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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a Samsung refrigerator and cannot get the display

Customer Question

I have a Samsung refrigerator and cannot get the display panekl to work. This happens everytime I change the water filter
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: The fridge is 3 years old and it is a rf4287hars/xaa
JA: Do you plan on doing the work yourself?
Customer: if it is simple
JA: Anything else we should know to help you best?
Customer: not that I am aware
Submitted: 13 days ago.
Category: Appliance
Expert:  Webb-Guy replied 13 days ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Give me just a moment to pull up some information for you and I will be right with you. In the meantime you said this happens every time you replace the water filter?

Customer: replied 13 days ago.
Customer: replied 13 days ago.
no phone call
Customer: replied 13 days ago.
hello? R u there?
Expert:  Webb-Guy replied 13 days ago.

Sorry if the site offered the phone call it was not from me. Just going through your information

Customer: replied 13 days ago.
This is taking forever.
Expert:  Webb-Guy replied 13 days ago.

First lets start with you did you turn the unit off and on to try and reset it?

Expert:  Webb-Guy replied 13 days ago.

changing the water filter should not cause this to happen so you may have a problem with your control board. That is why I ask?

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