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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14211
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a samsung washing machine and it is not completing

Customer Question

Hi ! I have a samsung washing machine and it is not completing the draiinage cycle and a red light is coming on which looks like a long key (don´t think this is the chiild lock).
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 2-3 years
JA: Do you plan on doing the work yourself?
Customer: was hoping it´s a quick fix
JA: The expert is ready to answer your appliance question. Is there anything else you want him to know?
Customer: No thanks :)
Submitted: 4 months ago.
Category: Appliance
Expert:  Tyler Z. replied 4 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 4 months ago.

Do you have a model number so I can better assist you?

Customer: replied 4 months ago.
Hi Tyler there was nothing listed on the front of the machine
Customer: replied 4 months ago.
Im sitting in Norway . so dont think a phone call is going to work ! ;(
Customer: replied 4 months ago.
Great ! xxooxoxoxo
Expert:  Appliance Guru replied 4 months ago.

Do you still need help?

Customer: replied 4 months ago.
Again sitting in Norway and if I had known we would go down this path - I would never have signed up !
Expert:  Appliance Guru replied 4 months ago.

I am a different tech, is the pump running?

Customer: replied 4 months ago.
Hi the machine runs through until abou the drainage cycle and seems to just stay there
There is a red symbol - like a long key - but hard to tell (not the child lock symbol) and that is on constantly from the start
Customer: replied 4 months ago.
Serious ?
Expert:  Appliance Guru replied 4 months ago.

ok does anything pump out?

Customer: replied 4 months ago.
nope it doesnt pump out
Expert:  Appliance Guru replied 4 months ago.

Ok have you checked the pump filter?

Customer: replied 4 months ago.
Nope - how does one do that ?
Expert:  Appliance Guru replied 4 months ago.

Do you see a small door in the front bottom corner of the unit?

Customer: replied 4 months ago.
ok - opened it up and there was a big valve and a smaller one - opened the big valve nd some water came out that was about it didnt seem clogged - is there a fliter that is supposed to come out as well ?
Expert:  Appliance Guru replied 4 months ago.

yes the filter is there check for anything blocked there and if all is clear the pump could have something blocked in the impeller or the pump is bad

Expert:  Appliance Guru replied 4 months ago.

you would have to remove the front to change the pump...do you want a video?