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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21197
Experience:  Highly accurate diagnostician with over 30 years experience!
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I turned off my washer with 1 minute to go. Power button now

Customer Question

I turned off my washer with 1 minute to go. Power button now remains on but no other buttons work.
Model WPW9600TA01
S/N CSW2502680
approx 8 yrs old
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 months ago.

Can you please unplug the machine for at least 5 minutes? Does the behavior change when it is plugged back in?

Customer: replied 7 months ago.
I will try to move it to do that...it is now unplugged, just waiting
Expert:  Kelly replied 7 months ago.

Excellent, thank you! I will await results with fingers crossed! :-)

Customer: replied 7 months ago.
not now, am on phone right now with doctor
Expert:  Kelly replied 7 months ago.

Sorry, that is an automated offer. I have no control over those.

Customer: replied 7 months ago.
It worked! THANK YOU!!
Expert:  Kelly replied 7 months ago.

Awesome, great job!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!