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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20025
Experience:  Highly accurate diagnostician with over 30 years experience!
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Built in Microwave/oven combo. Model# PT 970B M3BB, Serial #

Customer Question

Built in Microwave/oven combo. Model# ***** 970B M3BB, Serial # GT616255Q, manufacture date, 4/10. The problem is the microwave is arcing and crackeling, smoke coming from a 3 x 4 inch panel on the roight wall of microwave. tested with water in pyrex cup. Customer noticed electrical burning smell. please advise repair. one appliance tech said once the microwave does that it needs to be replaced however this is a combo unit.
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 4 months ago.

That area behind the mica sheet is where the magnetorn antenna is. If it is arcing and crackling, the antenna cavity is damaged.

Expert:  Kelly replied 4 months ago.

Behind number 12 at the link below, that is where the noise and arcing is?

CLICK HERE

Customer: replied 4 months ago.
thats where its arcing.
Expert:  Kelly replied 4 months ago.

That is not repairable, the antenna cavity is damaged. It is dangerous to use like that, so it really will need to be replaced.

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 4 months ago.
can that part be replaced easily enough?
Expert:  Kelly replied 4 months ago.

No, that part is the oven cavity, it cannot be replaced.

Expert:  Kelly replied 4 months ago.

The microwave is not repairable.