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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14410
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My refrigerator want cool, the freeze works but not bottom,

Customer Question

my refrigerator want cool, the freeze works but not bottom
JA: What's the make/model/year of your RV?
Customer: 1994 fleetwood wildiness travel trailer
JA: Are you fixing your Fleetwood yourself? What have you tried so far?
Customer: not a thing just found out today. can"t get anyone to tell me.
JA: Anything else you want the mechanic to know before I connect you?
Customer: the propane is not used in this frigerator
Submitted: 7 months ago.
Category: Appliance
Expert:  RJ replied 7 months ago.

Hi my name is Robert..

What is the make and model of the fridge AND you are only running it on AC power????

Robert

Customer: replied 7 months ago.
it is a whirlpool #etowsrxmqoo-vsr2861211 that is what i found inside also date 07/04 it is not the one that came from the factery.
Expert:  RJ replied 7 months ago.

Normally the fridge would be a Dometic or Norcold if it is in a RV, possible someone has changed it out to a residential model, can you verify that for me??? IF that is the case I will have to send your question over to appliance if it is a Whirlpool. Robert

Customer: replied 7 months ago.
what i am reading is that you can't help me.
Expert:  RJ replied 7 months ago.

I am a RV tech and work on RV fridges have not worked on a Whirlpool. What I can do is send your question over to the appliance section and they can assist you better then I can. I do not know when another expert will respond they come and go daily.....

Robert

Expert:  Appliance Guru replied 7 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Is the compressor running and is anything cooling?

Customer: replied 7 months ago.
i don't really know, the freezer works find, i can't hear the loud sound that it made before the fan in the bottom
is't running it run on electric, and maybe DC.57'' by 14" in size
Expert:  Appliance Guru replied 7 months ago.

Does it run on either electric or gas?

Customer: replied 7 months ago.
no propane or gas
Expert:  Appliance Guru replied 7 months ago.

Can you get to the compressor to see if it is running?

Customer: replied 7 months ago.
i open up the panel on the side of the travel trailer to get to it, unless it is under the refrigerator, i will open up that too.
Expert:  Appliance Guru replied 7 months ago.

It is behind the unit at the bottom

Customer: replied 7 months ago.
the only thing back there is the motor and it is running and hot
Expert:  Appliance Guru replied 7 months ago.

OK if it is running and hot and nothing is cooling can you remove the back panel in the freezer section and check the evaporator to see if any of it is frosted?