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Hello and welcome to just answer my name is ***** ***** I will be the one to assist you. Do you happen to have the model number of your unit.
Sounds good typically the model numbers are located on the inside of the door on a plate or paper around the rim just so you know.
Thats fine I will follow up with you on here when you send it to me. Have a good night.
So my question is , is it electric or gas?
Have you inspected to make sure that the thermocouple is ok? It sounds like that may be the root to your problem I would pull up information on it for you but since I do not have a model number makes it harder for me to do that.