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Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 935
Experience:  maitenance tech at casto
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The ice bucket is stuck on the door and ice won't dispense.

Customer Question

the ice bucket is stuck on the door and ice won't dispense. what should I do
Submitted: 2 months ago.
Category: Appliance
Expert:  Webb-Guy replied 2 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you. What is your model number of your unit?

Customer: replied 2 months ago.
Rs267
Expert:  Webb-Guy replied 2 months ago.

There should be some letters that come after that number.

Customer: replied 2 months ago.
TDRS
Customer: replied 2 months ago.
are you telling me I need a repairman?
Expert:  Webb-Guy replied 2 months ago.

No not at all neither one are hard to replace.

Expert:  Webb-Guy replied 2 months ago.

The auger motor spins the auger blade and pushes the ice through the dispenser chute. If the auger motor is burned out or defective, the ice won’t move forward and fall through the chute. To determine if the auger motor is defective, pull out the ice bucket and turn the bucket auger by hand. If the auger turns freely, use a multimeter to test the auger motor for continuity.

Customer: replied 2 months ago.
Yeah I need a repairman
Expert:  Webb-Guy replied 2 months ago.

Well I do hope you have found this information helpful. Repair either of these are not difficult but I do understand if you don't feel comfortable doing so. Either way if you found my information helpful all I ask is your rate with 5 stars at the top. Rating does not stop you from getting back to me in the event you need me.

Customer: replied 2 months ago.
How do we get the bucket off the door
Expert:  Webb-Guy replied 2 months ago.

I just wanted to follow up with you to see if there was anything else that you need? If not please rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Customer: replied 2 months ago.
None of what you said was what was wrong. Had a repairman come today