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Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you. What is your model number of your unit?
There should be some letters that come after that number.
Ok so there are two things that can cause this issue to happen one being the auger motor and the other being the crush blade
No not at all neither one are hard to replace.
The auger motor spins the auger blade and pushes the ice through the dispenser chute. If the auger motor is burned out or defective, the ice won’t move forward and fall through the chute. To determine if the auger motor is defective, pull out the ice bucket and turn the bucket auger by hand. If the auger turns freely, use a multimeter to test the auger motor for continuity.
Well I do hope you have found this information helpful. Repair either of these are not difficult but I do understand if you don't feel comfortable doing so. Either way if you found my information helpful all I ask is your rate with 5 stars at the top. Rating does not stop you from getting back to me in the event you need me.
Diagram for your assembly.
I just wanted to follow up with you to see if there was anything else that you need? If not please rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.