Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and welcome to just answer my name is ***** ***** I will be the one to assist you today. Give me just a moment to locate some information for you. I will be right with you.
Now you said none of the burners are working now?
Ok one moment please.
So what we are going to need to do is take the back off of your unit to see if any of the wires going to the control panel has burned up. What is sounds like to me is your control board has went out. I am hoping its just a burnt wire or something simple.
Yes you can get the refund for the phone call I didn't accept the offer because there was really nothing to talk about on the phone. Yes I would unplug the unit because its of no use right now and it could potentially be a fire hazard. I will tell customer care to reach out regarding the funds for the phone call. I do however hope you have found this information helpful and would be willing to rate with 5 stars at the top. Rating does not stop you from getting back to me in the event you need me later on when you can pull the unit out.
I can certainly have customer care reach out to you regarding funds on your account. I have no access to them but someone will reach out to you shortly.
I completely understand someone will get in contact with you hopefully soon. It was a pleasure working with you and in the event you have any follow up questions I am here to assist as I said. Rating does not stop you from getting back to me. Have a good night.