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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1599
Experience:  maitenance tech at casto
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Wp model ghw9300pw4, control locket lite on, can not restart

Customer Question

wp model ghw9300pw4, control locket lite on, can not restart machine
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: approx i hour
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 7 months ago.
Category: Appliance
Expert:  Webb-Guy replied 7 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one to assist you tonight. Give me just a moment to pull up the information to get the control light to go off.

Expert:  Webb-Guy replied 7 months ago.

To unlock the Control Locked feature:

Ok try hitting the drain spin button to see if it will tell the system to unlock.

Customer: replied 7 months ago.
this did not work any other suggestions
Expert:  Webb-Guy replied 7 months ago.

just one moment.

Expert:  Webb-Guy replied 7 months ago.

Manually Unlocking the Door Lock System

1.Unplug washer or disconnect power.

2.Remove the lower kick panel.

3.Reach up along the inside of the front and locate the bottom of the door switch/lock unit.

4.Located on the bottom of the door switch/lock unit is a tear-drop shaped tab.

5.Gently pull the tab down about a ¼" or until a click is heard.

6.The door may be opened.

Expert:  Webb-Guy replied 7 months ago.

A Door Unlock Error occurs if the door cannot be unlocked.

It will try to unlock the door 6 times before displaying the

error code Possible Causes / Procedure

■Door lock mechanism is broken.

■Door switch/lock unit failure.

1. Check door switch/lock unit for foreign objects.

2. Unplug washer or disconnect power.

3. Check wire harness connections to the door switch/lock

unit and Central Control Unit (CCU).

NOTE:

The door switch/lock unit can be manually

unlocked.

Expert:  Webb-Guy replied 7 months ago.

I just wanted to follow up with you to see if there was anything else that you need? If not please rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.