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If this is a built in product, you will likely need the icing kit designed for most models of this era.
May I please have your model number so I am able to provide you with accurate, model specific information?
Please allow me just a few minutes to prepare some information for you, thank you!
That model does indeed require that kit. Please allow me just a few minutes to prepare some information for you, thank you!
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
This kit comes with complete installation instructions and will require modification of the drain line, the air flow in the freezer and some additional sealing parts. You can expect it to take about 2 hours to install and requires complete disassembly of the evaporator area at the top of the freezer. It is best to allow the freezer to completely thaw before disassembly.
Is the coil frosting up or the area under the coil freezing solid?
Okay, so that means the voltage is not getting to the heater or the heater is faulty. I am sorry I misunderstood the issue you were having. There is a defrost thermostat on the coil that may be open. Do you have a meter to test the heater for continuity?
Yes, you won't be able to test them well because they must be frozen to test, so if the heater tests good, replace those thermostats.