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Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 701
Experience:  maitenance tech at casto
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I started my washer without a water supply. When the error

Customer Question

I started my washer without a water supply. When the error message started, I cancelled power. But the door to the washer did not unlock and the washer made a hum which never stopped. We turned off the power at the fuse box. The hum stopped. We cannot get the clothes out and they are stuck in there with concentrated detergent. If we turn power back on, the only light turned on is the door locked light. None of the other lights will respond and the machine goes back to humming. Trudy Goodloe
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: We bought it 4/30/2015 Model MHW4300DW0 Serial C44250127
JA: Do you plan on doing the work yourself?
Customer: No. But I would like to get my clothes out tonight if possible.
JA: Anything else we should know to help you best?
Customer: I don't know who to call for repairs.
Submitted: 27 days ago.
Category: Appliance
Expert:  Webb-Guy replied 27 days ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you. Is there water in the unit at all?

Customer: replied 27 days ago.
No. only soap. I had the water faucets in the wall turned off.
Expert:  Webb-Guy replied 27 days ago.

I want you to hit the drain spin button to see if that will help open the door.

Customer: replied 27 days ago.
There is no button. Only a dial which selects the drain spin light. The dial rotates but none of the lights will turn on.
Expert:  Webb-Guy replied 27 days ago.

You turned the power back on right? One moment while I pull up your service manual.

Customer: replied 27 days ago.
When can you call me?
Expert:  Webb-Guy replied 27 days ago.

1.Unplug washer or disconnect power.

2.Remove the top washer panel.

3.Reach down along the inside of the front(between tub and ACU) and locate the top of the door switch/lock assembly

4.Located on the top of the door switch/lock assembly is a ring-shaped tab

5.Gently pull the tab upward about ¼" (6 mm) or until a click is heard.

6.The door may be opened.

Customer: replied 27 days ago.
How do I remove the top washer panel?
Expert:  Webb-Guy replied 27 days ago.

I can send over the service manual to assist you if you accept the offer.

Expert:  Webb-Guy replied 27 days ago.

Did you receive the offer more for the service manual?

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