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Do you have a meter to perform any electrical testing with?
Did you measure at the center terminal on the cord connections to verify the neutral was good, measuring to each of the outside terminals?
The motor and timers need a line voltage and a neutral to work. So, even though you have verified voltage to ground, if the neutral line is not wired with the ground or is not present, they will not work. I am not sure how the cords are wired, so we need to verify the neutral line (the middle terminal) is good.
Are any lights working on the machines?
So the neutral line has to be missing if you have verified line voltage is okay. Can you test between the middle terminal to each of the outer ones (white to red and white to black)?
No, if that is the case, then the power supply is good. So that means that both machines have issues out of the box, that is very rare.
They are, of course, under warranty. If you are certain the power supply is good, I would call for warranty service. I am happy to help further troubleshoot but you will void the warranty you do have. Let me know if you would like to continue.
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