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It sounds like your door latch may have failed. The unit is only 11 months old so I would manually unlock the door and see if the issue resets. To manually unlock the door you need to pull the washer straight forward and out. Then unplug the washer and remove the screws coming in from the back of the top panel. The top panel will then pull straight back, up, and off. With the top panel removed you can reach down behind the front panel and there is a plastic tab hanging from the bottom of the door latch. Pull down on this plastic tab to manually unlock the latch. Now just plug the washer back in and try the washer again. If it still acts up and the tub isn't full of water that didn't drain out, then replace the door latch. If the tub is filled with water, then you have a drain problem which is why the door won't unlock.
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