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The reason the door is locked is because your control lock has been engaged. There should be a button on your control panel that you press and hold for 3 second to remove the control lock. If you don't know which one it is, you can press each button and hold it for 3 seconds until the unit unlocks. Otherwise you can take a picture of your control panel and use the paper clip above this text box to attach the picture so I can see exactly which button you'd need to press and hold on your control panel.
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