I am trying to get local help from a tech I have used for years in New london, NH
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: started yesterdy
JA: Do you plan on doing the work yourself?
Customer: no I am just trying to get a tech here
JA: Anything else we should know to help you best?
Customer: problem is witth a Whirlpool refrigerator. The unit is frosted up. forced defrost doesnt work. on board diagnostics say defrost switch is closed. I suspect it is the defrost heater but i am too old to crawl inside the freezer
drawer and do any furthur trouble shooting. model is GB2SHDXTS01 serial # is KW3803167
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: approx 6 years The model is GB2SHDXTS01 single door above a drawer freezer. Freezer defrost switch has failed before and was replaced on warranty but then the on board tests said the sw waas open