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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 935
Experience:  maitenance tech at casto
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Webb-Guy, I spoke with you a couple of days ago concerning a

Customer Question

Hello again Webb-Guy, I spoke with you a couple of days ago concerning a Bosch dishwasher that when start button is pressed the Active light came on and then it would move to the Clean light almost immediately and never will wash. It will put water in but never runs. You told me it was the control board. I replaced it today and it does exactly the same as the old board. NO CHANGE. I have checked the sump area for obstructions. Any suggestions?
JA: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?
Customer: SHE4M16UC/03 is the model number. Serial #FD891200283 Not sure age.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: not that I can tell.
Submitted: 2 months ago.
Category: Appliance
Expert:  Webb-Guy replied 2 months ago.

Hello and welcome back. I am so sorry to hear that your control board was not the problem. That makes no sense to me. Give me a few minutes to pull up your information again and I will be right with you.

Expert:  Webb-Guy replied 2 months ago.

Lets run a diagnostics test on your unit to see what it says.

To start test program, press and hold both POWER SCRUB PLUS and REGULAR WASH program buttons, then turn unit on by pressing ON/OFF button. When program buttons are released, lights above them will flash. To end test program, press ON/OFF button.

To check each program indicator light, press its button.

To start testing, press both POWER SCRUB PLUS and REGULAR WASH buttons a second time.

Expert:  Webb-Guy replied 2 months ago.

Are you there?

Customer: replied 2 months ago.
I am away from the house at this time and can not run the test.
Customer: replied 2 months ago.
Once I do the test, then what?
Expert:  Webb-Guy replied 2 months ago.

The test should ultimately help diagnose what the problem is. It gives off codes to help know whats going on. I am so sorry to hear that the control panel was not the problem. That makes no sense to me. I was so sure. I am so sorry for your troubles of that.

Customer: replied 2 months ago.
Are these codes listed anywhere, like on the schematics, if I find them.?
Customer: replied 2 months ago.
Or where can I find them?
Customer: replied 2 months ago.
FYI the dishwasher was installed in Feb 2010.
Customer: replied 2 months ago.
Okay, I will do the test tomorrow and get back with you. Thanks
Expert:  Webb-Guy replied 2 months ago.

Sounds good sorry for all the hassle this unit is giving you.

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