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Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1596
Experience:  maitenance tech at casto
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Are you there, I have a samsung, model rm255, the compressor

Customer Question

are you there
JA: No. I'm the Appliance Technician's Assistant.
Customer: I have a samsung, model rm255, the compressor works, the refrigerator "cools" but, the fan in the upper sections of refrigerator are NOT running. Not in the freezer and not in the refrigerator. I replaced the thermostat in the refrigerator, the main control board and a temperature sensor and nothing gets these fans running up top.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 2005 I think
JA: Do you plan on doing the work yourself?
Customer: Yes.
JA: Anything else we should know to help you best?
Customer: I swapped fans from the freezer to the refrigerator just to see if that would find a bad condenser fan motor -- nothing - neither one runs
Submitted: 7 months ago.
Category: Appliance
Customer: replied 7 months ago.
I have a samsung, rm255/xxa and the refrigerator fan is not coming on and also the upper freezer fan is not coming on. I swapped the fans to see if one was bad or a possible a circuit.
I replaced the main control board, I replaced the temp sensor DA32-00006w, and the bi-metal thermostat on the refrigerator side.
Power is at the outlet where the fans connect - I replaced the fan with a new one but, I think I have the wrong one so I put the old back on. It has a reading of 99 ohms. Also, I have another fan with a reading 33 ohms.
Customer: replied 7 months ago.
What power do I use to test the fan operation? Is it a/c or d/c because the fan has written on, DC 12V
Expert:  Webb-Guy replied 7 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assist you today.

Is this the fan you are having trouble with?

http://www.repairclinic.com/PartDetail/Samsung-Refrigerator-Condenser-Fan-Motor/DA3100125A/2030143?modelNumber=RM255BARB%2fXAA&fromRepairHelp=True&ss=a4b160d1420944

Customer: replied 7 months ago.
I am sure you did not look up the correct fan. You just directed me to the freezer fan. I made it clear my problem was the upper freezer compartment and the refrigerator fans have the issue.
Here is the link to the refrigerator http://www.searspartsdirect.com/model-number/RM255BARBXAA/1482/0165000.html
Also, BOTH fans are identical on the upper sections of this refrigerator. http://www.searspartsdirect.com/part-number/DA31-00020E/0046/401.html
Customer: replied 7 months ago.
PS I just ordered this board from eBay, as it was a great price, someone replaced their board it was the wrong board so they sold one of them online for $35.00 to me. https://www.amazon.com/Samsung-DA4100320A-SAMSUNG-DA41-00320A-SMPS/dp/B00FLLP68Y/ref=sr_1_1?ie=UTF8&qid=1475107317&sr=8-1&keywords=da41-00320a It will be in the next couple of days and this will mean both boards will have been replaced (one brand new and this one "used"). I know I am throwing parts at this refrigerator but, I have had two service techs come out and one of them (both from Sears) and neither could correctly identify the issue. One stated the main control board, the bi-metal thermostat ( http://www.searspartsdirect.com/model-number/RM255BARBXAA/1482/0165000.html number 43 in the diagram ) http://www.appliancepartspros.com/samsung-therm-da47-00133f-ap4136076.html ) and the temperature sensor ( http://www.searspartsdirect.com/part-number/DA32-00006W/0046/401.html )
Customer: replied 7 months ago.
This service is not working for me. Please, cancel this service and refund my purchase. Thank you.
Expert:  Webb-Guy replied 7 months ago.
I will send this in to cancel for you