How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I HAVE A LG TROM MODEL DLE7177RM DRYER I CAN’T GET DRYER TO

Customer Question

HI MY NAME IS***** HAVE A LG TROM MODEL DLE7177RM DRYER I CAN’T GET DRYER TO START.
JA: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?
Customer: LG TROM MODEL DLE7177RM DRYER
JA: Do you plan on doing the work yourself?
Customer: NOT SURE
JA: Anything else we should know to help you best?
Customer: NO
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Customer: replied 2 months ago.
I PURCHASED USED THEY BOTH WORKED, WASHER IS WORKING. WE HAD TO CHANGE THE POWER CORD FROM THE 4 PRONG TO 3 PRONG. TOOK THE 3 PRONG FROM MY OLD DRYER AND PUT IT ON THE LG. BELOW IS STEP BY STEP WHAT I’M DOING AND WHAT IT’S DOING. TOOK PICTURES AND A VIDEO. HAVE ATTACHED PICTURES. CAN SEND THE VIDEO IF YOU NEED. PLEASE HELP ME. JULIE
DRYER OFF
TURNED ON: ON/OFF BUTTON LIT, DIAL CONTROL LIT, ?? LIT, CLEAN FILTER AND --- AND ARROW BUTTON BLINKING
TURNED DIAL TO NORMAL LOAD, MADE CHIMMING NOISE, SET TO NORMAL, THE FILTER LIGHT GONE, THE DRY AND COOLING LIGHT NOW ON WITH 41 MIN DRY TIME AND ARROW BUTTON IS BLINKING
PUSH THE ARROW BUTTON TO START DRYER AND NOTHING. BOTH DRY TIME AND ARROW ARE BLINKING
i took pictures and a video. thank julie
Expert:  Appliance Guru replied 2 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Can you upload a pic of the wiring?

Customer: replied 2 months ago.
give me a little bit my phone died and is on the charge, will send in about 20 minutes
Expert:  Appliance Guru replied 2 months ago.

I still have not received anything

Customer: replied 2 months ago.
resent did you get
Customer: replied 2 months ago.
ok sent picture to you from my phone to your message text number,
Customer: replied 2 months ago.
hope you got them i have to step out for a bit
Expert:  Appliance Guru replied 2 months ago.

You have to upload them here otherwise I will not get them