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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1610
Experience:  worked on appliances for around 10 years
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I cannot open the door its lock, Since this morning, I

Customer Question

I cannot open the door its lock
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Since this morning
JA: Do you plan on doing the work yourself?
Customer: I tried
JA: Anything else we should know to help you best?
Customer: The model of the washing mchine is LG DIRECT DRIVE WM2050CW
JA: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?
Customer: How will i get my clothes? Its nit even spinning
Submitted: 7 months ago.
Category: Appliance
Expert:  AppTech8579 replied 7 months ago.

Have you tried disconnecting power to unit for 15 minutes?

Customer: replied 7 months ago.
No i did not try
Expert:  AppTech8579 replied 7 months ago.

Try it. Ill be here waiting.

Customer: replied 7 months ago.
i turned on the power now. And the lock sign was gone
Customer: replied 7 months ago.
I put on a new cycle
Expert:  AppTech8579 replied 7 months ago.

Okay let me know how it goes.

Customer: replied 7 months ago.
No spinning
Customer: replied 7 months ago.
Its still load sensing
Expert:  AppTech8579 replied 7 months ago.

Here is the SERVICE MANUAL. Try putting in test mode and see what happens. This will help you solve your problem.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated.

Expert:  AppTech8579 replied 7 months ago.

Please remember I only get paid if you use the stars at the top of your page to rate me a 5. Please take the time to do this for helping you, Thanks.