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If the refrigerator section is working properly, then set the freezer to -5 and see if that drops the temperature to 0 degrees. If so, then replace the temperature sensor (called the thermistor) because it's off set by 5 degrees or so. If you change the temperature to -5 and the unit still remains at 3 degrees, then you either have a freon leak or bad compressor. You'd need a technician to tap into the system to check the freon pressure and if you're low on freon then a freon leak repair costs about $450 or so. If you're not low on freon a new compressor would be needed which is about $650.
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