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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1599
Experience:  maitenance tech at casto
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Whirlpool dishwasher does not start but panel lights are on.

Customer Question

Whirlpool dishwasher does not start but panel lights are on. Model#GU2475XTVY1
Heated dry light comes on after 4 second hold. Heated dry light goes off (unlocked) after 4 second hold
Nothing happens when wash cycles are engaged and start button is pushed.
Submitted: 8 months ago.
Category: Appliance
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
is anyone there?
Expert:  Webb-Guy replied 8 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assist you today. Give me a moment to locate your manual and we will get started.

Expert:  Webb-Guy replied 8 months ago.

So when you press buttons on your control panel they are all working?

Customer: replied 8 months ago.
Expert:  Webb-Guy replied 8 months ago.

Ok just wanted to check that first. Give me just a moment.

Customer: replied 8 months ago.
panel light are lighted dimly but not brightly as with the dishwasher when it is running.
Expert:  Webb-Guy replied 8 months ago.

It is really sounding like the problem is with the control panel then. Its just not giving enough power to do what you are trying to get done.

Customer: replied 8 months ago.
if I continue to press cancel will this help re-calibrate control panel
Expert:  Webb-Guy replied 8 months ago.

You can try it. You can also try unplugging the unit for 30 seconds and plugging back in but with the lights being low on the control panel tells me something is not right.

Customer: replied 8 months ago.
not sure where the dishwasher plug is
it is an under- the -counter washer
are you suggesting that turn the electrical breaker off/then back on
Expert:  Webb-Guy replied 8 months ago.

Yes you can try that as well.

Expert:  Webb-Guy replied 8 months ago.
I was wondering how it was going. I never heard back from you?
Expert:  Webb-Guy replied 8 months ago.

I just wanted to follow up with you and see how its going I never heard back from you and I noticed this matter still open?