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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My whirlpool washer model wtw4900bw0 stops between rinse and

Customer Question

My whirlpool washer model wtw4900bw0 stops between rinse and spin and drain. I open the door and it switches pack to sense and will not move from there, why?
Submitted: 1 month ago.
Category: Appliance
Expert:  Joel Swenson replied 1 month ago.

Hello, I'm Joel and will be glad to help you today.

Following the direction on page 3 under fault code display of the tech data sheet I have linked below put the unit into diagnostic mode and let me know what error code the machine is reporting, thanks.

click here to open/download tech data sheet

Customer: replied 1 month ago.
After plugging in the machine the sensor light comes on and stays on.
Expert:  Joel Swenson replied 1 month ago.

yes there is a component failure of some kind and you will need to access the system diagnostics and see what error is being reported by the computer, most likely just a failed water pump but to be sure just need to see what the computer is reporting.

Expert:  Joel Swenson replied 30 days ago.

Hi there I was checking back in with you, were you able to figure out what the error code was?

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