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Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19129
Experience:  Highly accurate diagnostician with over 30 years experience!
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I'll do all I can to help. How have you been dealing with

Customer Question

Hi My name is Lev
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: I have GE frige
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: 2007
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: Controll panel is dead - no lights
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

May I please have your model number so I am able to provide you with accurate, model specific information? The tag should be on the refrigerator ceiling or high on a side wall.

Customer: replied 2 months ago.
I am sorry, do not have document handy
Expert:  Kelly replied 2 months ago.

It will be on the refrigerator.

Expert:  Kelly replied 2 months ago.

The tag should be on the refrigerator ceiling or high on a side wall.

Customer: replied 2 months ago.
it is 2007. 2 doors - left if freezer; right - normal sections
Customer: replied 2 months ago.
Control panel is on left (freezer) door
Expert:  Kelly replied 2 months ago.

Thank you. Are you near the refrigerator to check a couple things?

Customer: replied 2 months ago.
Let's IM here
Expert:  Kelly replied 2 months ago.

At the door hinge, usually the lower one, there is a plastic connector. Can you check that connector for any signs of trouble, like discoloration or corrosion, please? There is power there, so be sure to unplug the refrigerator first!

Customer: replied 2 months ago.
I attached the image of the control panel
Expert:  Kelly replied 2 months ago.

Thank you.

At the door hinge, usually the lower one, there is a plastic connector. Can you check that connector for any signs of trouble, like discoloration or corrosion, please? There is power there, so be sure to unplug the refrigerator first!

Customer: replied 2 months ago.
Checking plastic connector. 1 sec
Customer: replied 2 months ago.
The internal lights are on in both freezer and main compartment
Expert:  Kelly replied 2 months ago.

Okay, how does that door connector look?

Customer: replied 2 months ago.
Good! No problem at all
Expert:  Kelly replied 2 months ago.

Okay, now if you open the refrigerator door and look up on the ceiling, do you see the model tag there?

Customer: replied 2 months ago.
1 sec
Expert:  Kelly replied 2 months ago.

Thank you!

Customer: replied 2 months ago.
GHH22JSTASS
Expert:  Kelly replied 2 months ago.

Excellent, thank you! Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 2 months ago.
Many tks!
Expert:  Kelly replied 2 months ago.

On the back of the cabinet is the main control board, shown as number 801 in the diagram at the link below.

CLICK HERE

That board will need to be replaced and is available below.

CLICK HERE

All connections simply unplug and plug in, making for an easy replacement.

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 2 months ago.
Wow - r u saying I have to replace entire control device?
Expert:  Kelly replied 2 months ago.

Yes, that is what controls that front interface board. The main control is a very common failure but is easily replaced. It comes with instructions, too.

Customer: replied 2 months ago.
can we try to reset it somehow?
Expert:  Kelly replied 2 months ago.

Unplugging it for at least 5 minutes will reset the controls, beyond that there is no way. It is just a problem with the voltage from the main board to the interface control.

Customer: replied 2 months ago.
I see thanks!
Expert:  Kelly replied 2 months ago.

You are very welcome, thank you!

Please know I am here if you have follow up questions!

You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!