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Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1330
Experience:  maitenance tech at casto
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I have a model#imc-491dc portable ice maker. it work well,

Customer Question

I have a model#imc-491dc portable ice maker. it work well, all of a suden after making ice it quit making ice.it has water and electric it was working well now now ice comes out it runs and I can see frost on the ice making tongs the book says refere to a tech. I called the number listed and they said a tech would get back to me that was 4 days ago. I bough5t this ice maker last mar-2016.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: like I said model #imc-491dc bought mar 2016
JA: Do you plan on doing the work yourself?
Customer: its under warrn. no
JA: Anything else we should know to help you best?
Customer: nothing
Submitted: 5 months ago.
Category: Appliance
Expert:  Webb-Guy replied 5 months ago.

Have you tried powering it down and turning it on again?

Customer: replied 5 months ago.
Expert:  Webb-Guy replied 5 months ago.

Let me try to locate your service manual and see what we can figure out. Give me just a few minutes please.

Expert:  Webb-Guy replied 5 months ago.

Try cleaning the frost off of the ice maker and the bin is not full right?

Expert:  Webb-Guy replied 5 months ago.

After doing that do you happen to hear any buzzing noises or are any lights illuminated?

Expert:  Webb-Guy replied 5 months ago.

If I accept the phone call the site with charge you for that as well. Are you still wanting the phone call. Honestly I can share the information here with you if you would like.

Customer: replied 5 months ago.
Np
Expert:  Webb-Guy replied 5 months ago.

Ok so did you try cleaning the frost off? Who is the warranty through?

Expert:  Webb-Guy replied 5 months ago.

Are you still there?

Expert:  Webb-Guy replied 5 months ago.

Are you needing anything else since I havent heard back from you?