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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9052
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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My Kenmore fridge and freezer are not cooling. Model

Customer Question

My Kenmore fridge and freezer are not cooling.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: Model###-##-####
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: If possible. lol
Submitted: 1 month ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 month ago.

Hello from Just Answer and the Appliance Catigory
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 36 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Is the unit running at all?

If you open the freezer door and look at the rear interior panel do you see any frost or ice on the rear interior panel?

Customer: replied 1 month ago.
I unplugged the unit yesterday. It was running fine, just the fridge and freezer were not cooling. I removed the freezer back panel to look if there is any ice build up. Thee is none. I removed the back bottom panel and vacummed out the dirt on the coils. There was more than I anticipated. Would you like me to plug the unit back in?
Expert:  Whrlp Master Tech replied 1 month ago.

Yes it needs to be plugged in to see if it will now cool properly or not.

So yes please lets plug it back in and we will have to wait several hours to see if it is cooling or not !

Expert:  Whrlp Master Tech replied 1 month ago.

I accepted your phone request but it is telling me that the payment has failed!

Customer: replied 1 month ago.
strange as I am looking at my bank account online and it shows that the payment went trough
Expert:  Whrlp Master Tech replied 1 month ago.

Then I suggest that you contact Just Answer and talk to them .

As I do not work in a Just Answer office ,I work from my own office in a totally different state then what they are located in !

Customer: replied 1 month ago.
ok. give me a moment
Expert:  Whrlp Master Tech replied 1 month ago.

No problem !

Also go ahead and plug the unit back in if you have not done so already.

Customer: replied 1 month ago.
Great. They say someone will contact me within a few hours. I guess I have to leave it run for a few hours anyway, right?
Expert:  Whrlp Master Tech replied 1 month ago.

yes that is correct.

How dirty was the Condenser coil when you cleaned it?

Customer: replied 1 month ago.
Very dirty. Covered in cat hair. Never thought about it before. Haven't cleaned it in 3 years.
Expert:  Whrlp Master Tech replied 1 month ago.

Ok that could have been enough to make it not cool ,so lets just see what happens after it runs for 6-8 hours.

put a glass of water in the freezer so we can see if it gets cold enough to freeze the water.

Customer: replied 1 month ago.
OK. How should I contact you later, to let you know if it worked or not and once Just Answered has corrected there billing?
Expert:  Whrlp Master Tech replied 1 month ago.

Just copy this conversations URL address and you can reply back to me on this same link!

The URL address is

Customer: replied 1 month ago.
Thank you for your help
Expert:  Whrlp Master Tech replied 1 month ago.

glad to assist you anytime!

Expert:  Whrlp Master Tech replied 25 days ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time

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