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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.
It sounds like you're on the right track but the problem is the drain line will be frozen just below the drain hole under the silver coils. You'll need to shoot hot water down this hole with a turkey baster or leave the unit unplugged for 12 hours and allow this drain line to thaw out. To clean out the line best, ***** ***** even blow compressed air down through the hole once the ice has thawed out, but until you thaw the ice out inside the drain line, you can't try to clean out the drain.
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