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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.
So unfortunately it sounds like your door cables are broken which is why the door just falls down. If you uninstall the dishwasher and pull it forward, you'll see some nylon cables that attach to the door hinges and run around different rollers before they attach to the frame of the dishwasher toward the back. These cables are generally sold as a "link kit" with all the plastic rollers and cable which is part number(###) ###-#### Just replace this kit and you should be good to go again. Below is a link to the part you can order.
CLICK HERE for link kit
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