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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 943
Experience:  maitenance tech at casto
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My microwave, model # PEM31DF1BB stopped working; doesn't

Customer Question

My microwave, model # PEM31DF1BB stopped working; doesn't even light up. Have tried different outlets but no response?
Submitted: 2 months ago.
Category: Appliance
Expert:  Webb-Guy replied 2 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assist you. Give me a few moments while I pull up some information.

Expert:  Webb-Guy replied 2 months ago.
  1. Inspect the power cord

    Unplug the power cord and check for voltage at the outlet. Also inspect for damage, shorts, or burn marks that can be a possible safety hazard.

  2. Bad door switch

    If your microwave does not work at all and you know everything is plugged in properly and the outlet is functioning, then also check the door hooks and the door release button. Using a volt-ohm meter on RX1, check your terminals. When your microwave door is closed you should have a reading of zero. Once the door is open the reading should change to infinity. If these readings do not match up, replacement of the door switch is necessary.

  3. Blown fuses

    To determine if your fuse has blown out, which may attribute to your microwave not running, you need to pull the fuse out using a pair of fuse pullers. Lay it down and using a volt-ohm meter on RX1, check both ends of the fuse in question. If you do not get a reading of zero, then you will need to replace the fuse.

  4. Bad fan motor

    Locate the fan and remove the leads. Again using the volt-ohm meter on RX1, check the terminals. If an infinity reading is displayed, it means that the fan has gone bad and requires replacement.