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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13411
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a problem with Samsung 217ACRS. Freezer is

Customer Question

I have a problem with Samsung 217ACRS. Freezer is intermittent while fridge works fine.
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: About 21/2year. Model is RF217ACRS
JA: Do you plan on doing the work yourself?
Customer: Depends....
JA: Anything else we should know to help you best?
Customer: We already tried defrost. Before have water in freezer bin. Now the water is gone
Submitted: 1 month ago.
Category: Appliance
Expert:  Appliance Guru replied 1 month ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 1 month ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.


That is a blocked defrost drain line in the freezer most likely which will cause the freezer not to coll right. You need to remove the items in the freezer section. Once they are all out remove the back panel INSIDE the freezer to get at the evaporator and Defrost Drain pan under the evaporator. You will see it is all iced over. You need to melt all the ice and that will expose a DRAIN HOLE towards the middle of the drain pan under the evaporator. Clear that out with a steamer, hot water with a turkey baster or compressed air Make sure the drain is working by pouring a half cup of really hot water down it and it should drain nice and fast If so put the unit back together and it will be all fixed!

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me! are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

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