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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Boesch dba 50, has power to it. It was set to delay

Customer Question

boesch dba 50
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: has power to it. It was set to delay start,and someone tried to start it when the got home start button is not easy to push get no power , reset the door latcv]\
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: boesch silence plus 50 dba
JA: Do you plan on doing the work yourself?
Customer: yep
JA: Anything else we should know to help you best?
Customer: reset button on front feels like it doesnt go in
Submitted: 7 months ago.
Category: Appliance
Customer: replied 7 months ago.
well??anyone there now?
Customer: replied 7 months ago.
what happens if I loose my connection
Customer: replied 7 months ago.
Expert:  Kelly replied 7 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 months ago.

May I please have the model number from your dishwasher? The tag is on the right side of the inner door panel.

Customer: replied 7 months ago.
Expert:  Kelly replied 7 months ago.

Sorry for the delayed response. It is busy tonight.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 7 months ago.
sent pic?
did you get it on text and phone is dead now
its been a crappy electrical device day!
Customer: replied 7 months ago.
Customer: replied 7 months ago.
boesch silence plus 50 dba front controls
Expert:  Kelly replied 7 months ago.

Got it (the model number), thank you!

Expert:  Kelly replied 7 months ago.

I have had the same type of day, sorry we share that this Monday!

Is your dishwasher now totally dead, no lights or anything?

Customer: replied 7 months ago.
nothing has 122 volts to it from power checked screws was on a delay start mode then it got opened and ??? I wasnt here and two people were pushing buttons
Expert:  Kelly replied 7 months ago.

Okay, sounds like it may be a control issue. Can you turn the breaker off for at least 15 minutes to reset the electronics, please? It is important to allow that entire time for the board components to discharge. Does the behavior change at all when power is restored?

Customer: replied 7 months ago.
Will do but I have to log of right now just got emergency call to go to work have to be gone until wednesdya my day sucks thanks Ill get back wednesday
Expert:  Kelly replied 7 months ago.

No worries, thank you.

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