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Great, thank you! That frost that has built up is the reason there is a problem with it cooling. The air flow is blocked. Are you able to remove the rear panel from inside the freezer?
Well, behind that panel is the heater and the defrost thermostat. We need to test those for continuity to see if they have failed. If they test good, the control will need to be replaced. If either of them are found to be open (no continuity), that part will need to be replaced. Once the frost has been thawed, normal cooling will restore for about a week, allowing time for the part to be ordered and replaced. Let me know what you find!
A hair dryer works well but can you test the thermostat in the upper right corner of that coil before you thaw it? That part has to be cold to test.
Can you get to the wires to test it, see picture below...
Great! With the refrigerator unplugged, can you cut those wires (leave room so they may be spliced back together) and test for continuity between them, please?
If you are not comfortable with doing that, it may be best. If you thaw that coil totally out, you will have a week or so before it freezes up again. That will at least get you back to cooling again.
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Thank you, ***** ***** hope you have a great rest of your day!