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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20455
Experience:  Highly accurate diagnostician with over 30 years experience!
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My refrigerator is not cooling

Customer Question

My refrigerator is not cooling
Submitted: 6 months ago.
Category: Appliance
Expert:  Kelly replied 6 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 6 months ago.
  1. Can you hear a fan running in the freezer section?
  2. Can you see any frost on the back wall inside the freezer?
  3. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 6 months ago.
I can hear it running. Yes there is frst in the back of the freezer. Model no. KSRG25FKST17
Expert:  Kelly replied 6 months ago.

Great, thank you! That frost that has built up is the reason there is a problem with it cooling. The air flow is blocked. Are you able to remove the rear panel from inside the freezer?

Customer: replied 6 months ago.
I'll see.once removed what do I need to do
Expert:  Kelly replied 6 months ago.

Well, behind that panel is the heater and the defrost thermostat. We need to test those for continuity to see if they have failed. If they test good, the control will need to be replaced. If either of them are found to be open (no continuity), that part will need to be replaced. Once the frost has been thawed, normal cooling will restore for about a week, allowing time for the part to be ordered and replaced. Let me know what you find!

Customer: replied 6 months ago.
THERE IS A LOT OF ICE I NEED TO GET THROUGH
Expert:  Kelly replied 6 months ago.

A hair dryer works well but can you test the thermostat in the upper right corner of that coil before you thaw it? That part has to be cold to test.

Customer: replied 6 months ago.
THERE There is ICE in there too.
Expert:  Kelly replied 6 months ago.

Can you get to the wires to test it, see picture below...

CLICK HERE

Customer: replied 6 months ago.
Still clearing ice
Customer: replied 6 months ago.
Ok I see the pink and brown wires
Expert:  Kelly replied 6 months ago.

Great! With the refrigerator unplugged, can you cut those wires (leave room so they may be spliced back together) and test for continuity between them, please?

Customer: replied 6 months ago.
I think I better call a technician.
Expert:  Kelly replied 6 months ago.

If you are not comfortable with doing that, it may be best. If you thaw that coil totally out, you will have a week or so before it freezes up again. That will at least get you back to cooling again.

I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 6 months ago.
Thank you so much
Expert:  Kelly replied 6 months ago.

Thank you, ***** ***** hope you have a great rest of your day!

Customer: replied 6 months ago.
Thank you. And you do the same
Expert:  Kelly replied 6 months ago.

Thank you.