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In the diagram at the link below, number 38 is the power board for the dispenser. I suspect that part is faulty. Does it (or any of the other parts in the dispenser) show any signs of electrical trouble like arc marks or discoloration?
Yes, the board is probably shorted and it caused that ribbon to get warm.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
The ribbon is available below.