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If you aren't in the process of setting the freezer temp -4 would be the temp inside the freezer.
Ok, the readout is the same for models in this series. If the display is showing -4 then everything in the freezer ( unless you just put it in) should be frozen solid. You may have an issue that should be checked out by a pro.
You could try setting the temp lower to see id it makes any difference.
If lowering the temp doesn't change anything then you need to have this checked out.