How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 1861
Experience:  Owner at Scott's Appliance Repair
Type Your Appliance Question Here...
Joel Swenson is online now
A new question is answered every 9 seconds

My ice maker isn't making ice Seems like cubes are stuck and

Customer Question

My ice maker isn't making ice Seems like cubes are stuck and won't release into bucket
JA: What's the make and model? And can you guesstimate how old it is?
Customer: Kenmore 795.72023.110 About 6 years old
JA: Do you plan on doing the work yourself?
Customer: Maybe depends on how difficult it will be
JA: Anything else we should know to help you best?
Customer: That's it
Submitted: 1 month ago.
Category: Appliance
Expert:  Joel Swenson replied 1 month ago.

Hello, I'm Joel and will be glad to help you today.

If the ice is not releasing from the ice maker then the ice maker mold heater is out and the ice maker will have to be replaced:

Refrigerator Ice Maker Assembly

Part #: AEQ36756914 - click here


The only way I get credit for the time I spend helping you is if you rate the answer by clicking on the star rating system at the top of your page 3 stars or higher. Since I have given you the initial answer I ask that you go ahead and rate the answer so I get credit and any follow up questions will be free and of course I will continue to help until your issue is solved. Thank you in advance.

Related Appliance Questions