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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Have a whirlpool model GB2SHDXTQ00, fresh compartment not

Customer Question

Have a whirlpool model GB2SHDXTQ00, fresh compartment not cooling, freezer works fine, not at location of appliance right not though
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: 8 years old
JA: Do you plan on doing the work yourself?
Customer: considering
JA: Anything else we should know to help you best?
Customer: just happened yesterday
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

If the freezer is working fine, the issue is air flow related. Ether the freezer fan is not working or there is frost built up on the evaporator coil that is preventing the air from getting to the refrigerator. Do you recall seeing any frost on the back wall in the freezer or hearing a fan blowing?

Customer: replied 1 month ago.
not at appliance location, will have to check when I return this evening, is this a 24 hour service?
Expert:  Kelly replied 1 month ago.

I will be here all day and will check in this evening. Just reply back when you are able, thank you.

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