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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21147
Experience:  Highly accurate diagnostician with over 30 years experience!
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Frigidaire gallery freezer not freezing. temp increasing,

Customer Question

frigidaire gallery freezer not freezing. temp increasing
JA: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?
Customer: model LGUB2642LF9, its 3 years old
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: I've removed the back panel inside of the freezer, the fan is not turning. should it be?
Submitted: 8 months ago.
Category: Appliance
Expert:  Kelly replied 8 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 8 months ago.

The fan should be turning if the compressor is running.

  1. Will it spin if you help it start?
  2. Is the coil below the fan frosted?
Customer: replied 8 months ago.
I will plug it back in. give me a second
Expert:  Kelly replied 8 months ago.

Sure, thank you!

Customer: replied 8 months ago.
coils are not frosted, the fan does not start with help
Expert:  Kelly replied 8 months ago.
  1. Is the compressor running?
  2. Do you have a meter to test the voltage at the fan motor?
Customer: replied 8 months ago.
the compressor is running, no meter to test voltage
Expert:  Kelly replied 8 months ago.

Okay, so the freezer coil is not cooling at all but the compressor is running?

Customer: replied 8 months ago.
Expert:  Kelly replied 8 months ago.

You have an issue with the sealed refrigeration system. Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 8 months ago.

Problems within the sealed system (compressor, leaks, evaporator, etc) are repairs that require specialized tools and training as well as a federal license to handle the refrigerant used. This repair is not one you will be able to complete. To have it professionally repaired, you can expect it to run about $400 + parts. It requires a great deal of time to complete.

I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 8 months ago.
Expert:  Kelly replied 8 months ago.

You bet, thank you!