How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1307
Experience:  maitenance tech at casto
95800582
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

Not sure ..... I understand ...I have 88 -88 88 on the right

Customer Question

not sure ..... I understand ...I have 88 -88 88 on the right side of display blinks at top and lower right of the same 88 which means ice maker ----I order a new ice maker and when I received it and removed old one ...it was the wrong parts so I re installed old one till I get the right part and then I got 88-88 on the display , Pulled plug for 5 minutes and re installed and still have 1 and 5 position on 88 to the right flashing
JA: What's the make and model? And can you guesstimate how old it is?
Customer: Samsung side by side model rsg257aa/xaa --- 6/7yrs
JA: Do you plan on doing the work yourself?
Customer: depends on degree of difficulty and what u recommend ,,, I can replace ice maker with no problem
JA: Anything else we should know to help you best?
Customer: i have no other information on display but 88-88 .....no water ...ice crush cubed anr other display info only 88-88 with 88 on right showing flashing at 1 and 5 position
Submitted: 5 months ago.
Category: Appliance
Expert:  Webb-Guy replied 5 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you today. So you said that they sent you the wrong ice maker kid assembly? Are you wanting to order the correct one?

Customer: replied 5 months ago.
I have a display that shows two 88-88 on my Samsung refrig -----they are boxed 88's ...the one on the left is a boxed 88 while the one on the right is broken ....top line is 1 and lower left known as 5 postion is broken both deal with ice maker ....u need to access Samsung fault codes'
How do I satisfy those codes
r u still here
where is u reply ???
Customer: replied 5 months ago.
r u going to reply to my question above
Expert:  Webb-Guy replied 5 months ago.

I am still here sorry I was dealing with another customer. I have your manual let me see what we need to do to access fault codes for your unit.

Customer: replied 5 months ago.
thx
I have no other info on my display but these ....no frig/freezer temp ice water etc
Expert:  Webb-Guy replied 5 months ago.

Ok so have you tried resetting the ice maker to see if the code goes away. Was your ice maker giving you any problems before that made you think that it needed replaced?

Customer: replied 5 months ago.
ice maker was a problem =====it would make ice but would not eject it as I believe that the gear that ejects it was broken as it would make noise like it wanted to eject but it wouldn't ---order a new one but it would not work ,,,,I found that out when I took old one out ...so I need to order the correct part (did not buy it thru u). so I went ahead and re installed old one and I waited the 5 minutes as required by manual before plugging back in and all I get is these codes that I have already told u about
Customer: replied 5 months ago.
both refer to ice maker
Customer: replied 5 months ago.
I tried to reset ice maker
Customer: replied 5 months ago.
why doesnt u reply appear here ....I have to go to email to get it
Expert:  Webb-Guy replied 5 months ago.

I am not sure why your not getting the replies here. I know all of your just came in at once.

Expert:  Webb-Guy replied 5 months ago.

Ok so since you the codes that you do the codes are not going to go away until the new unit is placed in. Have you ordered the parts already. I mean you can try and reset it y holding the ice off button for 3 seconds and see if it will take the codes away but more than likely they are not going to go away until the new ice maker is put in.

Expert:  Webb-Guy replied 5 months ago.

You can also try hitting the energy saver and lighting button to see if that will reset it?

Customer: replied 5 months ago.
while I respect ur opinion .....I disagree with it and here is why I say that ......the ice maker was not working for two weeks or so and I had all the codes ...so it was non functioning then .....I had the power off it and and pulled the old and the re installed the old so it didn't know the diff
Expert:  Webb-Guy replied 5 months ago.

What I am saying is that since you have not replaced it is the reason you still have the codes.

Customer: replied 5 months ago.
I have tried all the buttons on refrig prior to contacting u .....all displays were working with the ice maker not working ......I then shut power took out ice maker and then re installed old ice maker ( butting it in same position ) and then problem occurred
Customer: replied 5 months ago.
I had power on from removal of old and install of old ....so condition of refrig was the same ....hope u get what I mean
Customer: replied 5 months ago.
power OFF
Expert:  Webb-Guy replied 5 months ago.

I do understand what you mean. Did you try using the reset of energy saver and lighting button to see if that resets the code?

Customer: replied 5 months ago.
I have tried all of this prior to contacting u
if all codes were working and ice maker didn't work nd then I shut power off and pulled old and reinstalled old prior to re power codes should work
Customer: replied 5 months ago.
can u help me with this
Expert:  Webb-Guy replied 5 months ago.

Ok I am going to opt out and see if anyone else has any information on this. Please wait for someone else to contact you. sorry I was unable to be of help.

Customer: replied 5 months ago.
when will I hear SOMETHING
Expert:  Webb-Guy replied 5 months ago.

I see that nobody else has picked this question up and I have not forgot about you. I have been looking all day trying to find out what could possibly be wrong with your unit. So far I have came up with the code you are experiencing means that it is in demo mode. I am not sure if you are still having problems with it or not but I did at least want to tell you what I had found.

Customer: replied 5 months ago.
Still having problem...will continue to research my problem ...thx for reply
Expert:  Webb-Guy replied 5 months ago.

I haven't forgot about you and have been researching myself. Your welcome for the reply. Did you try calling Samsung themselves to see what they had to say?

Customer: replied 5 months ago.
Not yet...busy today
Expert:  Webb-Guy replied 5 months ago.

I have also read that if you press the ice type and filter reset and hold for 10 seconds it may reset it.