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Hello and welcome to Just Answer my name is ***** ***** I will be the one who will try to assist you tonight. I am not sure of what model you have but here are instructions for removing child lock for a few different Samsung models. .
If you find this information helpful please rate with 5 stars at the top so I can be credited for my information. If it does not work please reply back to me here with your particular model number and I will pull up your service manual.
Just following up with you to see if my instructions worked. If they did please rate with 5 stars at the top and if it did not please follow up with me on here so we can try and work through this problem.
I was just following up with you to see if you were still needing any assistance with this issue. If I was able to help you or you found my information helpful please do rate with 5 stars so I can have this matter closed for you. Thank you for choosing just answer.