How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Ice is melting and then refreezing in the ice maker. I have

Customer Question

ice is melting and then refreezing in the ice maker. I have dumped the ice container many times, we have opened and closed the ice maker. we have verified the temperatures and everything else Samsung suggested.
what now?
Submitted: 8 months ago.
Category: Appliance
Expert:  Webb-Guy replied 8 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assit you today. You said you checked the temp. What was the temp you had because if your unit is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If the freezer temperature is too high, ensure that the condenser coils are clear of debris and the condenser fan is working properly. In addition, check to see if frost has accumulated on the evaporator coils. If the evaporator coils are frosted over, part of the defrost system has likely failed.

Customer: replied 8 months ago.
Don't why how the freezer temp controls the ice maker in the refrigerator, but the freezer temp is -4 deg F.
Expert:  Webb-Guy replied 8 months ago.

Ok so next what will need to be checked is the water filter. A clogged water filter can restrict the flow of water to the dispenser and prevent the ice maker from working properly. The water filter should be replaced about every six months to maintain proper water flow and ensure water quality.

Related Appliance Questions