How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20753
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Maytag Neptune gas dryer MDG9700AWW and it does not

Customer Question

i have a Maytag Neptune gas dryer MDG9700AWW and it does not turn on. It has power and the door light works.
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: MDG9700AWW approx 7 yrs old
JA: Do you plan on doing the work yourself?
Customer: yes and i am competent
JA: Anything else we should know to help you best?
Customer: display board does not illuminate
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 7 months ago.

Can you please unplug the machine for at least 15 minutes to reset the controls? Please let me know what happens after plugging it back in.