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Jamie_2013
Jamie_2013, Handyman
Category: Appliance
Satisfied Customers: 1485
Experience:  worked on appliances for around 6 years
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We have a Maytag Maxima washing machine and we are getting

Customer Question

Hello - we have a Maytag Maxima washing machine and we are getting the code that the drain hose is not working. We cleaned the drain hose but after reading a few other responses to similiar issues it sounds like it might be the filter. Can you please tell me how to find that and clean it out?
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: It was delivered on 3/3/15
JA: Do you plan on doing the work yourself?
Customer: I am trying to find the model number
JA: Anything else we should know to help you best?
Customer: I don't know, I do a lot of laundry and I really really need my washer to work.
Submitted: 2 months ago.
Category: Appliance
Expert:  Jamie_2013 replied 2 months ago.

Look inside the door for a label with the model number please.

Customer: replied 2 months ago.
mhw7000xg2
Customer: replied 2 months ago.
Hello? Are you still there? My husband is going to do the work
Expert:  Jamie_2013 replied 2 months ago.

What was the code you were getting?

Customer: replied 2 months ago.
I don't exactly remember E09F01 something like that but the description said it was a drain hose issue
Expert:  Jamie_2013 replied 2 months ago.

OKay give me a few moments while I look up your model number.

Expert:  Jamie_2013 replied 2 months ago.

I dont see a filter listed for that model. But what your husband can do is make sure the drain pump is clear of debris. Let me know.

Customer: replied 2 months ago.
how does he do that? where is the drain pump? We already checked the hose
Expert:  Jamie_2013 replied 2 months ago.

Lets try a diagnostic test first.

With washer powered off, press, in this order: TEMPERATURE, SOIL LEVEL, SPIN SPEED. Repeat twice. Total of nine presses. Now press SOIL LEVEL and the start button.

Customer: replied 2 months ago.
ok
nothing is happening
Expert:  Jamie_2013 replied 2 months ago.

No fault codes coming up?

Customer: replied 2 months ago.
no he is going to try it again we were interrupted
Customer: replied 2 months ago.
he has something
Customer: replied 2 months ago.
F.09e.01 which is the code I was getting
Expert:  Jamie_2013 replied 2 months ago.

Okay give me a moment.

Customer: replied 2 months ago.
Hi just checking that you are still there??
Expert:  Jamie_2013 replied 2 months ago.

yes sorry the Internet went out

Expert:  Jamie_2013 replied 2 months ago.

Do you see three screws along the bottom of the front panel of the washer?

Customer: replied 2 months ago.
he is checking
Expert:  Jamie_2013 replied 2 months ago.

Okay, Ill be here

Customer: replied 2 months ago.
I'm looking at the exploded parts view and I dont' see 3 screws across the bottom?
Customer: replied 2 months ago.
there aren't 3 screws across the bottom front panel
Expert:  Jamie_2013 replied 2 months ago.

Okay, on your unit the top will need to come off first, then the control panel and the front panel to access the pump and the pump filter.

Diagram

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Customer: replied 2 months ago.
that's too much for us to do tonight. Can we get back to this somehow tomomrrow night? It's too late.
Expert:  Jamie_2013 replied 2 months ago.

Sure!

Customer: replied 2 months ago.
how do we find you again?
Expert:  Jamie_2013 replied 2 months ago.

Just post back to this thread. You should get an email to it.

Customer: replied 2 months ago.
ok, great, thank-you. He might take the cover off but that's probably as far as we will get. Thank-you!
Expert:  Jamie_2013 replied 2 months ago.

Not a problem. Id say that is going to be your problem is the filter/pump is clogged with debris. Make sure he checks the pump impeller once the filter is out. Good Luck.

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