Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and welcome to Just Answer my name is ***** ***** I will be the one who will try to assist you today. I am sorry to hear you are having trouble with your washer filling. Most of the time its a pretty simple fix. I am going to assume since you have had the unit for 13 months your water valves are not closed and were not closed for any particular reason like moving or what not.
On most washers, if water flow is going to the machine but the machine will not fill with water, you probably have a bad water valve on the machine itself.You can remove the water valve or hose connectors and see if there is anything visibly wrong with it.Sometimes they crack and block water flow to the washer and may leak.Washers that have a water shutoff valve on the back can sometimes fail in the closed position.There are also hoses that are in the machine that may be clogged or possibly pinched.This issue can be fixed yourself but taking the machine apart may be necessary to access all the hoses and water lines.
Also there is The timer assembly on your washer may have a bad spot therefore it is not sending power to the water inlet valve at that moment of the main wash cycle. You can check the wiring on the back of the timer assembly to be sure no wires are loose or damaged. If the wires are okay, then we would suggest possibly replacing the timer assembly.
Are you still under warranty with Samsung?
So typical Samsung comes with a 1-5 year warranty I would contact Samsung themselves or the place you purchased it from and see if they will come and fix it for free themselves. Samsung is typically good for that.
Call Us 1-***-***-****(1-800-SAMSUNG)
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The hour glass is a delayed mode do you have a delayed time programmed ?
Try pressing the time delay button and see if that takes it off.
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