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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a built in Microwave and oven from GE that the

Customer Question

We have a built in Microwave and oven from GE that the Microwave stopped working several months ago and now the oven has stopped working. They are now 14 years old now. Arte they worth fixing or should we purcvhase new ones?
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.
  • At 14 years old, you have gotten way past the expected life of 9 years. However, the fixes may be pretty easy. The microwave sounds like it may just need a new door switch. What is the oven doing?
  • May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 months ago.
Model # is JKP86COF2CC
and the Serial # is TF6056710
Expert:  Kelly replied 3 months ago.

Thank you! What is the oven doing?

Customer: replied 3 months ago.
Just a fan is running and it is blowing cold air and not heating.
Customer: replied 3 months ago.
It worked Friday evening and today it doesn't?
Expert:  Kelly replied 3 months ago.

So the fan for the oven runs all the time or the microwave?

Customer: replied 3 months ago.
Only when it is turned on for use.
Expert:  Kelly replied 3 months ago.

Okay, is it the fan in the microwave or the cooling fan on the oven that is running? What does it do when you try to start a baking cycle?

Customer: replied 3 months ago.
only when they are turned on. The oven does nothing but the fan runs and blows out cool air.
Expert:  Kelly replied 3 months ago.

I will have to place your question back to the list. I am having a hard time getting the information I need.

Customer: replied 3 months ago.
Why? Can he not answer me now. I paid money for an answer and I want one now not 24 hours from now.